Sparrowhawk brought significant value to the Games planning process through their Operational Readiness Review Programme. We initially brought them in for a single review and quickly realized the value of expanding the program to include thirteen of our venues. Sparrowhawk’s involvement resulted in aligned partner organisations working to common goals and a common tempo/dynamic. Reduced costs, mitigated risk, collective ownership of the issues (and their resolution) and subsequent “one team” operational delivery were achieved. I would commend highly this process to future event organizers.

– Hugh Sumner Director of Transport, Olympic Delivery Authority, London 2012 Olympic Games

London 2012 presented the Authority with its biggest challenge in its 46 year history with four of its venues being used for the competition. Sparrowhawk were selected to lead on our operational and C3 training and readiness testing which due to their experience, knowledge and manner ensured we were fully prepared for the event. The facilitators have a great ability of setting the realistic scene and challenging your process and procedures to ensure all are fit for purpose.

– Dan Buck Senior Activation Manager- Parklands & Venues, London 2012 Olympic Games

As Director of Transport for the London 2012 Olympic and Paralympic Games, Sparrowhawk worked closely with me and ran the VAPPs programme for both Games. Their experience and thorough knowledge of every aspect of Games operations was a critical part of the successful delivery of the VAPPS programme. Their comprehensive understanding of Games client requirements and their dedication to success was an essential part of our overall Transport operation and extremely valuable to the whole team.

– Richard George Director of Transport, London Organizing Committee for the 2012 Summer Olympic Games

The Sparrowhawk people, what can I say? Everyone was superb. Seriously, a great working relationship. I thoroughly enjoyed working alongside a fantastic professional team.

– Mick Coombs First Games Transport, London 2012 Olympic Games

Your senior leadership was professional and courteous, acknowledging and tolerant. Always an admirable team to work with and much appreciated.

My sincerest appreciation to all of the Sparrowhawk team for everything they did in preparation and throughout the Market. As always, you have been very gracious and kind.

– Sachiko Umi Director of Artist Relations, International Folk Art Alliance

As Head of Traffic Management and Parking for the London 2012 Olympic and Paralympic Games, I relied heavily on the Sparrowhawk team to deliver the design and implementation of the VAPPS program. Sparrowhawk has a vast knowledge of the clients and Games operations which was invaluable to the successful delivery of this crucial part of the Transport operation. The professionalism of the team and their ability to foresee challenges and work with an array of functional areas helped bring together this complex operation whilst working to an incredibly tight timescale. The Sparrowhawk team made a significant contribution to the successful Transport operation – Thank You.

– Mark Bland Head of Traffic Management and Parking, London Organizing Committee for the 2012 Summer Olympic Games

As Vice President of Sport for the Vancouver 2010 Olympic and Paralympic Winter Games, I worked closely with Jim and members of the Sparrowhawk team over five years. Their experience and thorough knowledge of every aspect of Games operations was an essential part of the successful delivery of Olympic and Paralympic Sport in Vancouver. The Transport team’s comprehensive understanding of Sport and Games client requirements was clear from the beginning. Sparrowhawk’s professionalism and expertise was extremely valuable to my team.

– Tim Gayda VP of Sport, Vancouver 2010 Olympic and Paralympic Winter Games

The relationship we have built with Sparrowhawk is a good professional partnership and operationally sound.

– Annette Granillo Operations Manager, City of Santa Fe Transit Division

When SHK joined accessible shuttles team we had the nuts and bolts of an operation; buses, staff, signage, loadzones etc. SHK was able to take these raw materials and turn them into an operation that worked effectively on the ground, not just on paper. SHK’s experience, knowhow and people skills with a wide range of stakeholders was invaluable in being able to make the operation work seamlessly. It has been a pleasure to have had the opportunity to work with SHK – They have been a massive reason for the success of the project.

– Andy Adamson Olympic Delivery Authority Accessible Shuttles, London 2012 Olympic Games

It really helped to have a team of professionals with actual Games experience there to review where we were up to with our planning, and to help us re-focus and think about where we had gaps in our plans. Having never been involved in an event of this type before it was also good to hear how enthusiastic and passionate the Sparrowhawk team members were about their field of work, and this certainly helped higher level of enthusiasm within our team.

– Charlotte Whitfield East London Area Manager, First Games Transport, London 2012 Olympic Games

My experience with Sparrowhawk’s leadership has been one that is both professional, and convivial – overall a great experience.

The Sparrowhawk team goes above and beyond to make sure customers (including us as a client) are happy and listened to, even when you occasionally have to be stern for safety or logistics reasons. Your team members – everyone, from leadership, operations managers, to the shuttle drivers — combined experience is a huge asset!

Thank you so much for Sparrowhawk’s support of this event. You know I love working with you all and continue to be grateful for your expertise. Best year yet for transport!

– Staci Golar Associate Director, International Folk Art Alliance

The table top exercises from the Operational Readiness Reviews at both Weymouth and Eton Dorney were first rate (excellent). The Reviews brought all the teams and agencies together, highlighted the shortfalls, and gave us an insight into what to expect and how to deal with it. The team really developed after SHK’s Operational Readiness Reviews.

– Mick Coombs First Games Transport, London 2012 Olympic Games